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Welcome to the PlaidPrint.com Help Center! We are committed to providing you with a smooth and secure shopping experience. If you have any questions or need assistance, please check the frequently asked questions below first.

1. Order Related
Q: How to place an order?
A: On this website, select your preferred wig style, choose the size and quantity, add it to your shopping cart, and complete the checkout process.
Q: What payment methods are available?
A: We support secure payment methods such as credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.
Q: How to check my order status?
A: Log in to your account and view the latest status on the "My Orders" page. Alternatively, you can inquire through customer service using your order number.
Q: Can I cancel or modify my order?
A: After payment is completed, we will process the shipment as soon as possible. You can contact customer service to try to cancel or modify your order before it is shipped. Cancellation is not possible after shipment.

2. Shipping and Delivery
Q: How long does shipping take?
A: Orders are generally processed within 1-3 business days. The specific delivery time depends on your address and shipping method.
Q: Do you offer international shipping?
A: We primarily serve the United States. We also support international shipping; please contact customer support for details.
Q: How to track my shipment?
A: After your order is shipped, you will receive an email containing a tracking number. You can check real-time shipping information on the shipping company's website.

3. Returns and Refunds
Q: How to apply for a return or exchange?
A: Please contact customer service within 7 days of receiving the goods to apply for a return or exchange, providing your order number and product photos. Returns and exchanges must comply with our return and exchange policy.
Q: Who bears the return shipping cost?
A: For returns due to reasons other than quality issues, the return shipping cost is borne by the buyer; for quality issues or incorrect/missing items, we will bear the cost.
Q: How long does a refund take?
A: After the returned goods are confirmed to be in good condition, the refund will generally be completed within 3-7 business days using the original payment method.

4. Product Care and Use
Q: How to clean and care for my wig?
A: Please use a mild shampoo and conditioner, wash with cold water, and avoid high-temperature blow-drying or curling irons to extend its lifespan.

5. Account and Personal Information
Q: How to register an account? A: Click "Register" in the upper right corner of the website, fill in your basic information and set a password to complete the registration.
Q: What if I forget my password?
A: Click "Forgot Password" on the login page and follow the instructions to reset your password.
Q: Is my personal information secure?
A: We strictly protect customer privacy. All personal information is stored using secure encryption and we comply with our privacy policy.